British Airways suffers major outage with flights canceled and website down

Passengers have reported experiencing problems at Heathrow Airport this evening as British Airways suffers a major outage causing the website to crash and flights to be grounded.

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Heathrow: Chaos with travelers’ bags as BA cancels flights

British Airways suffered another major outage this evening with passengers claiming their flights were grounded at Heathrow.

The company’s website was completely down this evening, but they said they were still operating flights and check-ins.

BA’s check-in system was reportedly down in the second outage in 10 days.

The airline says it is working to overcome issues affecting operations. A spokesperson said they would provide further updates as soon as possible.

It has been suggested that pilots cannot access the weight and balance systems.

BA said in a statement tonight: “We are experiencing significant technical issues tonight which are affecting the functioning of our operations and have unfortunately led to the cancellation of a number of flights.

British Airways suffered another outage, just over a week after its last


AFP via Getty Images)

“We are working as quickly as possible to resolve the issues and have contingency plans in place so in-flight customers can still check in at the airport tonight.

“We apologize that this may be slower than usual, but we are doing everything we can to get as many of our flights departing as planned.

“We are sorry for our customers, it has been a very difficult week and we can only apologize for any further disruption they may experience tonight.

“We are doing everything we can to ensure that we provide up-to-date information on what is happening. We will make decisions about our operation tomorrow as soon as possible and will notify affected customers of any changes.

BA says they will ‘make decisions about our operation tomorrow’



Heathrow Airport, meanwhile, said: ‘Heathrow’s systems are operating normally.

“We are aware of a technical issue that British Airways is investigating and will work with them to provide updates to passengers as they become available.”

British Airways’ app is also down, with many customers taking to social media to complain.

On Twitter, the airline said it was doing everything possible to get to the bottom of it.

People have been discussing the issues on the platform as frantic flyers claim some planes have been grounded.

Passengers took to Twitter claiming some flights had been grounded



One user posted: “I’m at Heathrow. British Airways flights all grounded as computers piled up. BA screens blacked out but main ones in lobby still on. BA staff sounds very cold, no beat.”

Another said: “[Second] times in a week I’m sitting on a plane that’s not going anywhere. This time a computer problem. No information coming out, no provisions on board. Not good enough.”

A third posted at 8pm: “In T5 at LHR, all British Airways systems have been down for over an hour, all flights grounded.”

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