Manchester Airport in chaos as furious passengers score delays of ‘absolute shame’
Frustrated passengers were caught in winding queues leading to Manchester Airport car park amid delays and cancellations blamed on understaffing
Weary passengers have called the growing chaos at Manchester Airport an “absolute disgrace” with gigantic queues and hour-long delays putting many at risk of missing flights.
Airport managers admitted this week the disruption could last for weeks, while blaming understaffing as families prepare to fly out for the Easter holiday.
It comes after reports of frustrated travelers jumping over barriers and jostling for space in recent days.
Such behavior has led to warnings that “someone is going to get hurt”.
Passengers are urged to arrive at the airport as early as possible to allow for delays at security, after some passengers were subjected to four-hour queues over the weekend.
Holidaymakers said last night they had ‘never known it like this’ as they faced chaos in the departure lounge on top of huge security lines, long baggage delays and waiting rooms. check-in crowded.
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Steve Blears described the scenes as “chaos”, believing he waited in a line of around 1,000 people outside the airport just before 5am today.
Once inside he said there was “confusion with people not knowing where to check in and where to queue”.
Robert Whittaker said he waited over two hours in Terminal 1, describing it as “maximum chaos”.
Another Twitter user said the airport was an “absolute disgrace”, saying security told him just after 6am that security had acknowledged “nightmares are going to cause flights to be missed”.
Manchester Evening News reporter Lyell Tweed, on the ground at the airport, said a ‘board full of final calls would suggest there are a lot of people being held up’.
He said a steady stream of ‘rushed’ people passed through Terminals 1 and 3, ‘some having missed flights’.
Long queues were also reported at Birmingham Airport from 7.45am today, with one passenger warning others to ‘arrive early’. Another traveler, Luka Beckett, said she was “trapped” in a grounded plane for 40 minutes on Sunday due to a lack of staff.
She told Birmingham Live: “We should have been home around 10pm but got back shortly after midnight. It was awful.”
It comes as at least 60 easyJet flights have been cancelled.
A spokeswoman for the airline said: “EasyJet will be operating the vast majority of its 1,525 flights today with a small proportion canceled in advance to give customers the option of rebooking on alternative flights.
“We apologize for any inconvenience to affected customers.”
The Luton-based carrier has warned it expects to make “similar levels of preemptive cancellations over the coming days, due to the high level of illness”.
British Airways has announced the cancellation of 115 flights to or from Heathrow Airport.
According to the Cirium study, 382 of the canceled flights concerned trips during the weekend alone.
Commenting on the data, Paul Charles, CEO of travel consultancy The PC Agency, said: “This is a staggering level of flight cancellations caused by a cocktail of understaffing and shortages of Covid-induced staff.
“Airlines are certainly seeing strong demand for flights, but are simply unable to meet that demand due to a lack of resources. It’s a nightmare situation for airlines and airports right now.”
A spokesman for Manchester Airport said yesterday: “‘We understand the frustrations of customers and other interested parties, but want to assure all parties concerned that we are working as hard as possible to resolve this issue and have put put in place a number of short-term measures. take place during the processing of applications from colleagues.
“This includes hiring short-term temporary staff and exploring ways in which existing employees can support the operation.”
If you need to travel this week, The Mirror has put together a guide on how to check if your flight is cancelled.